What are the first two steps in the troubleshooting process?

The first two steps in the troubleshooting process are fundamentally about understanding the system and clarifying the issues at hand. System recognition involves identifying the system components, how they interact, and understanding what is normal for that system. This step is crucial because it establishes a baseline for diagnosing problems.

Following this, system elaboration involves gathering detailed information about the problem, including symptoms, error messages, or any changes that might have occurred leading to the issue. This step focuses on clarifying the specifics of the malfunction, which is essential for an accurate diagnosis.

Together, these steps provide a foundational understanding necessary to move forward in the troubleshooting process. Without a proper recognition and elaboration of the system’s state, further troubleshooting would be less effective, as one would not have a comprehensive view of the potential issues to address.